POEA provides the following assistance concerning welfare of overseas workers and their families:

1. Counselling on the following:

• terms and conditions of employment contract
• family relations
• policies, laws
• general information

2, Conciliation/Conferences: (for Name Hires processed to POEA and Balik-manggagawa workers)

• violation of terms and condition of employment contract
• claim for medical/death benefits

3. Request for:

• repatriation/for plane ticket or pre-paid ticket advice (PTA)
• repatriation of remains/personal belongings

4. Endorsement to Adjudication Office of requests for watch-listing of overseas Filipino workers (OFWs) with warrant of Arrest and Hold Order issued by appropriate agency (POEA Rules, Book VII, Sec. 4).

5. Watch-listing of OFWs for monitoring and conciliation

• for breach of code of discipline for overseas contract workers (POEA Rules, VII, Rule VI)
• Obligations of overseas workers
• Delisting from roster of watch-listed OFWs